Política de reembolso

Last Updated: September 19, 2026

At Flora Gemma, we take great pride in the craftsmanship and quality of our jewelry collection, including our necklaces, bracelets, rings, and earrings. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are pleased to offer a 30-day return policy.

1. Eligibility for Returns

To qualify for a return and refund, the following criteria must be met:

  • The item must be returned within 30 days of the delivery date.
  • The jewelry piece must be in its original, unworn, and pristine condition.
  • All original security tags, presentation boxes, pouches, certificates, and warranty cards must be included and intact.
  • Custom-made, personalized, or engraved jewelry pieces cannot be returned unless there is a confirmed manufacturing defect.
  • For hygienic and safety reasons, earrings that show evidence of wear or pierced hygiene seal tampering cannot be returned unless defective upon arrival.

2. Return Process

  1. Contact Customer Support: Email our support team at hezhengchao228@gmail.com with your order number, item(s) you wish to return, and the reason for the return. Including clear photos of the item and its packaging will help expedite your request.
  2. Receive Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
  3. Secure Packaging: Carefully pack your jewelry in its original protective packaging and an appropriate padded parcel to prevent damage during transit. Please clearly mark the RMA number on the package.
  4. Ship the Package: Ship the parcel using a trackable and insured carrier. Retain your shipping receipt and tracking code until your refund has been processed.

3. Refunds

Once your returned item is received and thoroughly inspected by our quality assurance specialists, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be credited back to your original method of payment within 5 to 10 business days.
  • Please note that depending on your bank or credit card issuer, it may take additional business days for the credit to officially post to your account statement.
  • Original shipping charges are non-refundable unless the return is due to a shipping error or defective merchandise on our part.

4. Damaged or Defective Items

Please inspect your order immediately upon receipt. If an item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery at hezhengchao228@gmail.com with photos of the damaged item and the shipping container. We will promptly arrange a replacement or full refund at no additional cost to you.

5. Exchanges

The fastest way to ensure you get what you want (such as an alternative ring size or different necklace design) is to return the item you have and make a separate purchase for the new item once the return is accepted.

6. Contact Information

If you have any questions regarding our Refund & Return Policy, please reach out to our dedicated team at hezhengchao228@gmail.com.