Política de envío
Last Updated: September 19, 2026
Welcome to Flora Gemma. We are committed to delivering our fine and fashion jewelry pieces securely and efficiently to your doorstep worldwide.
1. Order Processing Time
- All in-stock jewelry orders are typically processed and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).
- Orders placed on weekends or holidays will begin processing on the following business day.
- During peak promotional periods or holidays, order processing may take up to 3 to 5 business days.
- If an order requires special sizing, gift wrapping, or verification, our support team will reach out to you promptly.
2. Shipping Methods, Costs & Delivery Estimates
We partner with trusted global carriers (including DHL, FedEx, UPS, and reliable postal services) to ensure safe and expedited delivery.
| Shipping Option | Estimated Delivery Window | Cost |
|---|---|---|
| Standard Shipping | 7 – 15 Business Days | Calculated at checkout (Free on eligible orders) |
| Express Shipping | 3 – 7 Business Days | Calculated at checkout based on destination |
*Please note that delivery timelines are estimates and commence from the date of dispatch rather than the order date. Remote areas or customs inspections may incur slight transit delays.
3. Order Tracking
As soon as your package has been fulfilled and dispatched, you will receive a shipping confirmation email containing your unique tracking number and a tracking portal link. Please allow 24 to 48 hours for carrier tracking information to update online.
4. Customs, Duties & Taxes
- For international shipments, orders may be subject to import duties, local taxes, and customs handling fees once the shipment arrives in your destination country.
- These charges are determined by local customs authorities and are the sole responsibility of the recipient.
- Flora Gemma has no control over these charges and cannot predict their exact amounts. Please consult your local customs office for current policies.
5. Delivery Address Accuracy & Undeliverable Packages
Please double-check your shipping address prior to completing payment. Flora Gemma is not liable for orders delivered to incorrect or incomplete addresses supplied by the customer. In the event that a package is returned to us due to an invalid address or failure to collect, reshipping fees will apply.
6. Lost or Damaged Packages
All Flora Gemma shipments are handled with maximum care and protective packaging. If your shipment appears lost or arrives damaged, please contact us within 48 hours of the carrier delivery scan at hezhengchao228@gmail.com. We will coordinate with the carrier to open an investigation and ensure your issue is resolved.
7. Contact Us
For any questions or updates regarding your shipment, please email us at hezhengchao228@gmail.com.